Terms of Service

1. Agreement to Terms

By accessing or using the services provided by DEZYNUM SOFTWARE SERVICES (OPC) PRIVATE LIMITED ("Dezynum," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Dezynum provides software development, web development, product design, mobile app development, cloud infrastructure, DevOps, data analytics, AI integration, and quality engineering services. The specific scope of services will be outlined in individual project agreements or statements of work.

3. Client Responsibilities

As a client engaging our services, you agree to:

• Provide accurate and complete information required for project execution
• Grant timely access to necessary systems, resources, and stakeholders
• Respond to queries and provide feedback within agreed timeframes
• Make timely payments according to the agreed payment schedule
• Ensure you have the necessary rights and permissions for all materials provided to us

4. Intellectual Property

Unless otherwise specified in a project agreement, upon full payment, ownership of the final deliverables will transfer to the client. However, Dezynum retains ownership of:

• Pre-existing intellectual property and proprietary tools
• General knowledge, skills, and experience gained during the project
• The right to use anonymized project examples in our portfolio and marketing

5. Confidentiality

We maintain strict confidentiality of all client information and project details. Both parties agree not to disclose confidential information without prior written consent, except as required by law or with proper authorization.

6. Payment Terms

Payment schedules and terms will be specified in individual project agreements. Standard terms include:

• Upfront deposit before project commencement
• Milestone-based payments for ongoing projects
• Final payment upon project completion and delivery
• Late payment fees may apply after the due date

7. Project Timeline and Delivery

We strive to meet all agreed deadlines. However, timelines may be affected by factors such as scope changes, delayed feedback, or unforeseen technical challenges. Any significant delays will be communicated promptly with revised timelines.

8. Changes and Revisions

Minor revisions within the original project scope are included. Significant scope changes or additional features may require separate agreements and additional fees. All change requests should be submitted in writing and approved before implementation.

9. Warranties and Limitations

We warrant that our services will be performed with professional care and skill. However:

• We do not guarantee specific business outcomes or results
• We are not liable for issues arising from third-party services or platforms outside our control
• Our liability is limited to the amount paid for the specific project or service

10. Support and Maintenance

Post-launch support and maintenance services are available under separate agreements. Support terms, response times, and fees will be specified in the support agreement.

11. Termination

Either party may terminate a project agreement with written notice. In case of termination:

• Client must pay for all work completed up to the termination date
• All project materials and intellectual property rights will be handled as per the agreement
• Confidentiality obligations continue after termination

12. Dispute Resolution

Any disputes arising from our services will first be addressed through good-faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of courts in India.

13. Limitation of Liability

Dezynum shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from our services.

14. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labor strikes, or government actions.

15. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with the revision date. Continued use of our services after changes constitutes acceptance of the modified terms.

16. Governing Law

These Terms of Service are governed by the laws of India. Any legal proceedings shall be conducted in the appropriate courts of India.

17. Contact Information

For questions about these Terms of Service, please contact us at:

DEZYNUM SOFTWARE SERVICES (OPC) PRIVATE LIMITED
Email: info@dezynum.com
Phone: +91 888-208-222-8