Terms of Service

1. Acceptance and Scope

These Terms of Service (“Terms”) form a binding agreement between you (“you” or “User”) and Dezynum Software Services (OPC) Private Limited (CIN U62099HR2024OPC125884), a One Person Company incorporated under the laws of India (“Dezynum,” “we,” “us,” “our”).

By accessing or using www.dezynum.com or any Dezynum-operated subdomain (the “Site”), or by entering into a Statement of Work (“SOW”) under a Master Services Agreement (“MSA”) with Dezynum, you agree to be bound by these Terms, our Privacy Policy, and any additional terms presented for a specific feature or programme.

If you do not agree, do not use the Site or our services.

2. Two relationships, two contracts

These Terms cover your use of the Site as a visitor. They also set out baseline rules for engaging Dezynum as a client. Where you engage Dezynum on a paid services basis, an executed MSA and SOW will govern that engagement.

In any conflict between (a) these Terms, (b) the MSA, and (c) the SOW, the order of precedence (highest to lowest) is: SOW > MSA > these Terms for the matter in question.

3. Eligibility

You must be at least 18 years old to use the Site or engage Dezynum. By accepting these Terms, you represent that you (i) are of legal age to form a binding contract, (ii) are not barred from doing so under applicable law, and (iii) where you accept on behalf of an organisation, you have the authority to bind that organisation.

4. Description of services

Dezynum is a global software services firm. We design, build, and operate software systems for enterprises across application engineering, cloud and platform engineering, data engineering, AI, digital experience, security and quality engineering, industry technology, and engineering strategy. Specific scope, deliverables, fees, milestones, acceptance criteria, and warranties for any paid engagement are defined in the corresponding SOW.

The Site is an informational and lead-generation surface. Nothing on the Site is an offer to contract; an engagement comes into effect only when an MSA and SOW are signed by both parties.

5. Use of the Site — Acceptable Use

You agree not to, and not to attempt to:

• Use the Site for any unlawful purpose, or in violation of any law of the jurisdiction from which you are accessing it;
• Probe, scan, or test the vulnerability of the Site or breach any security or authentication measure;
• Use any robot, scraper, spider, or other automated means to access the Site, except for well-behaved indexing by search engines that honour our robots.txt;
• Use the Site’s AI features (where exposed externally) to generate content that infringes intellectual-property rights, defames a person, facilitates fraud, harasses, or evades a content-moderation policy of any downstream platform;
• Reverse-engineer, decompile, or disassemble any part of the Site, or attempt to derive source code from compiled output, except where applicable law expressly permits this;
• Frame the Site, mirror it, or wholesale copy its content;
• Use the Site to develop or train any artificial-intelligence model, machine learning system, or similar technology;
• Submit false, misleading, or impersonating information through any form;
• Interfere with, disrupt, or impose an unreasonable load on the Site or any connected network, including by initiating denial-of-service traffic.

We may suspend or terminate your access to the Site at any time without notice if we reasonably believe you have breached this Section 5.

6. Your submissions

When you submit information through a form, send us an email or message, or otherwise provide us with content (“Submissions”), you confirm that:

• Each Submission is your own work or you have the rights and consents required to give it to us;
• The Submission is accurate to the best of your knowledge and is not misleading;
• The Submission does not contain malware, exploit code, or content that infringes a third party’s rights or is unlawful in your jurisdiction.

You grant Dezynum a perpetual, irrevocable, worldwide, royalty-free, non-exclusive licence to use Submissions for the purpose of (i) responding to you, (ii) running and improving our internal operations, and (iii) preparing anonymised aggregate research about our market. We will not publish a Submission in identifiable form without your consent.

7. Intellectual property in the Site

The Site, its design, layout, text, graphics, source code, images, sounds, blog content (including AI-assisted articles and AI-generated author portraits), logos, and the “Dezynum” word mark are owned by Dezynum or its licensors and are protected by Indian and international copyright, trademark, and other intellectual-property laws.

We grant you a limited, revocable, non-exclusive, non-transferable, non- sublicensable licence to access and use the Site for your personal or internal business research and evaluation. Any other use — including republishing, redistributing, reselling, or training a machine-learning model — requires our prior written consent.

Brief quotations of blog content for the purpose of news reporting, criticism, review, or research are permitted under fair-dealing / fair-use principles provided that (a) you do not reproduce a complete article, and (b) you give clear attribution to Dezynum with a link back to the source page.

8. Engagements with Dezynum (Client Terms)

8.1 Master Services Agreement and Statement of Work

Every paid engagement is governed by a written Master Services Agreement executed by both parties, with each work order specified in a Statement of Work referencing that MSA. The SOW sets out the deliverables, project plan, acceptance criteria, fees, payment schedule, change-control procedure, and project-specific warranties. Until both documents are executed by both parties, no engagement exists.

8.2 Client obligations during an engagement

• Provide accurate and complete information needed for delivery, including business requirements, decisions, and stakeholder availability;
• Grant timely access to systems, environments, accounts, vendors, third-party contractors, and data needed to deliver the SOW;
• Designate decision-makers with authority to approve scope, design, acceptance, and change requests;
• Hold the necessary rights, consents, and authorisations for all data, software, and materials you provide to Dezynum;
• Pay invoices in accordance with the SOW.

8.3 Fees, invoicing, and taxes

Fees are stated in the SOW. Unless the SOW specifies otherwise:

• Invoices are payable within thirty (30) days of the invoice date.
• Late payment attracts interest at 1.5% per month (or the maximum permitted by law, whichever is lower) from the due date until full payment is received.
• Fees are exclusive of all taxes, duties, levies, and withholdings (including GST, VAT, sales tax, and withholding tax). Where withholding is required by law, you will provide a tax certificate evidencing the withheld amount.
• Disputed invoice items must be raised in writing within ten (10) business days of the invoice date; undisputed items remain payable on time.
• We may suspend services on undisputed amounts overdue by thirty (30) days, after a five (5) business day cure notice.

8.4 Intellectual property in engagement deliverables

Subject to full payment of all fees due under the relevant SOW, Dezynum assigns to the client all right, title, and interest in the bespoke deliverables created specifically for that engagement (the “Foreground IP”), except for:

• Dezynum’s pre-existing methodologies, code libraries, frameworks, accelerators, tools, and templates (the “Background IP”), which remain Dezynum’s property and are licensed to the client under a perpetual, irrevocable, non-exclusive, royalty-free licence solely to use the engagement deliverables;
• Third-party components (open-source or commercial), which are licensed under their respective terms;
• The general knowledge, skills, and experience our team acquires during the engagement, which we may use on subsequent engagements; and
• Anonymised case-study and credentials usage rights for our portfolio (we will obtain written approval before naming or quoting you).

8.5 Confidentiality

Each party will hold the other’s Confidential Information in confidence and use it solely to perform under the engagement. “Confidential Information” means any non-public information disclosed in connection with the engagement, whether marked confidential or not, that a reasonable person would consider confidential. Standard exclusions apply for information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law (with prompt notice to the other party).

Confidentiality obligations survive termination of the engagement for five (5) years, except for trade secrets, which remain protected for as long as they qualify as a trade secret.

8.6 Changes and scope control

Material changes to the scope, schedule, deliverables, or fees of an active engagement must be agreed in writing through a Change Order signed by both parties before the change is undertaken.

8.7 Acceptance and warranty

Deliverables are deemed accepted (a) on written acceptance, or (b) on the lapse of the acceptance period specified in the SOW without written rejection, or (c) on first production use, whichever comes first. We warrant that Foreground IP will, for thirty (30) days after acceptance, materially conform to the acceptance criteria in the SOW. Our sole obligation under this warranty is, at our election, to repair, replace, or re-perform the non-conforming deliverable.

8.8 Engagement termination

Unless the SOW says otherwise, either party may terminate an engagement for convenience on thirty (30) days’ written notice. Either party may terminate for cause on fifteen (15) days’ written notice if the other materially breaches the MSA or SOW and fails to cure within the notice period (or immediately for breach of confidentiality, IP rights, or applicable law). On termination, the client will pay for all work performed up to the date of termination plus reasonable wind-down costs.

9. AI-generated and AI-assisted content

Some content on the Site — including parts of blog articles and the author portraits accompanying them — is generated or assisted by artificial intelligence under editorial review by Dezynum. The author bylines used on AI-assisted articles are editorial constructs and are not photographs of real individuals.

While we apply human review to AI-assisted content, AI systems can produce inaccuracies. The Site’s editorial content is provided for general information and does not constitute legal, financial, medical, tax, or engineering advice for your specific situation. Verify before relying.

10. Third-party services and links

The Site may contain links to, or integrations with, third-party services including Google Analytics, Google reCAPTCHA, Google Search Console, Google Ads, social platforms, payment processors, and Site-Kit-style proxies. Your use of those services is governed by their own terms and privacy notices. We are not responsible for the content or practices of third-party services and the presence of a link is not an endorsement.

11. Disclaimers

The Site and any free content or feature on it are provided “as is” and “as available” without warranty of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, completeness, or quiet enjoyment. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that defects will be corrected.

For paid engagements, the warranty in the relevant SOW (or the standard warranty in Section 8.7) is the sole and exclusive warranty.

12. Limitation of liability

To the maximum extent permitted by law, in no event will Dezynum, its officers, directors, employees, agents, or licensors be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, arising out of or relating to your use of the Site or any engagement, whether based in contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Liability cap (Site visitor without an engagement): our aggregate liability arising out of or relating to your use of the Site is limited to ten thousand Indian rupees (INR 10,000) or one hundred US dollars (USD 100), whichever is greater.

Liability cap (Engagement): our aggregate liability arising out of or relating to a specific engagement is limited to the fees actually paid to Dezynum under the corresponding SOW in the twelve (12) months preceding the event giving rise to the claim. Each SOW may further refine this cap.

The caps in this Section 12 do not apply to: (a) a party’s indemnification obligations under Section 13; (b) breach of confidentiality; (c) infringement of intellectual-property rights; (d) wilful misconduct or fraud; or (e) any liability that cannot be limited or excluded under applicable law (such as, in some jurisdictions, liability for death or personal injury caused by negligence, or for gross negligence).

13. Indemnification

You will defend, indemnify, and hold harmless Dezynum and its officers, directors, employees, agents, and affiliates from and against any claim, damage, loss, liability, cost, or expense (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms;
• Your violation of applicable law;
• Your infringement or misappropriation of any third-party right (including intellectual-property and privacy rights);
• Your Submissions; or
• Where you are a client, the materials or data you provided to Dezynum for the engagement.

For engagement-related indemnities, including any Dezynum indemnity for IP infringement claims relating to deliverables, the indemnity provisions and procedures in the MSA govern.

14. Force majeure

Neither party is liable for any delay or failure to perform an obligation under these Terms or an engagement (other than payment obligations) to the extent caused by an event beyond its reasonable control, including acts of God, natural disasters, pandemics, war, civil unrest, terrorism, government action, labour disputes, embargoes, internet or telecommunications outages, or the failure of cloud or hosting providers. The affected party will use reasonable efforts to resume performance promptly and will keep the other party informed.

15. Compliance with laws & export controls

You will comply with all laws applicable to your use of the Site and any engagement, including data-protection, anti-bribery, anti-money-laundering, export-control, and sanctions laws. You represent that neither you nor (where applicable) your organisation is (a) listed on any restricted-party or sanctioned-party list maintained by India, the United States, the United Kingdom, the European Union, or the United Nations; nor (b) located in a jurisdiction subject to comprehensive sanctions; nor (c) the subject of any denial-of-export order. We may suspend or terminate access or any engagement where we reasonably believe continued performance would violate such laws.

16. Governing law and jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by, and construed in accordance with, the laws of India, without giving effect to its conflict-of-laws principles. Subject to the dispute-resolution procedure in Section 17, the courts at Gurugram, Haryana, India, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

17. Dispute resolution

Before commencing any legal action under these Terms or an MSA / SOW, the parties will attempt to resolve the dispute through the following escalation:

1. Good-faith negotiation — written notice of the dispute, followed by senior-management negotiation for thirty (30) days.
2. Arbitration — if negotiation fails, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement (or, failing agreement, by the Indian Council of Arbitration). The seat and venue of arbitration is Gurugram, Haryana. The language is English. The arbitral award is final and binding. Either party may approach a court of competent jurisdiction in Gurugram for interim or injunctive relief.

Notwithstanding the above, either party may bring an action in a court of competent jurisdiction to enforce intellectual-property rights, collect undisputed fees, or seek injunctive relief.

18. Changes to these Terms

We may modify these Terms from time to time to reflect changes in our practices, technology, or law. The “Last updated” date at the top shows the effective date of the current version. Material changes will be announced through a prominent banner on the Site and, for active engagements, by direct written notice. Your continued use of the Site after the effective date of an updated version constitutes acceptance of the updated Terms. If you do not accept the changes, stop using the Site.

19. Notices

We give you notice through email to the address you have provided, through a prominent posting on the Site, or through any operational dashboard you use. You give us notice by emailing legal@dezynum.com with the subject line “Notice – [your subject]”. Notice is deemed received on the next business day in India.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms (or any MSA / SOW) without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all of our assets, provided that the assignee assumes our obligations.

21. Relationship of the parties

Nothing in these Terms creates a partnership, joint venture, agency, employer-employee, or franchisor-franchisee relationship between you and Dezynum. Each party is an independent contractor.

22. No waiver

Our failure to enforce a right or provision of these Terms is not a waiver of that right or provision. A waiver is only effective if given in writing by an authorised representative of Dezynum.

23. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

24. Entire agreement

These Terms, together with our Privacy Policy and (where applicable) the MSA and SOW you have signed with Dezynum, constitute the entire agreement between you and Dezynum regarding the subject matter, and supersede any prior or contemporaneous understandings, communications, or proposals (whether oral or written).

25. Survival

Sections that by their nature should survive termination — including intellectual-property ownership, confidentiality, indemnification, limitation of liability, governing law, dispute resolution, and any provision that expressly survives — survive termination of these Terms or any engagement.

26. Contact

For questions about these Terms or to provide a notice, contact:

Dezynum Software Services (OPC) Private Limited
CIN: U62099HR2024OPC125884
Email (legal & contractual): legal@dezynum.com
Email (general): info@dezynum.com
Email (privacy & grievances): privacy@dezynum.com
Phone: +91 888–208–2228